Privacy Policy

Last Updated: November 2025

Introduction

MapleAcademy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, province/territory of residence
• Account Information: Username, password, and membership preferences
• Payment Information: Billing details processed securely through our payment processor
• Usage Data: Information about how you access and use our courses and platform

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our membership services
• Process your membership subscription and payments
• Send you membership information, course updates, and educational content
• Respond to your inquiries and provide customer support
• Comply with legal obligations and enforce our Terms of Use
• Analyze usage patterns to enhance our course offerings

Subscription Communications

By providing your email address and consenting to receive communications, you agree to receive:

• Membership confirmation and billing notifications
• Course updates and new content announcements
• Educational tips and learning resources
• Important service updates and policy changes

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Please note that you will continue to receive essential transactional emails related to your membership.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

Under PIPEDA and applicable Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal obligations)
• File a complaint with the Office of the Privacy Commissioner of Canada

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookies through your browser settings.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your membership ends, we may retain certain information for a reasonable period as required by law.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MapleAcademy
Vancouver, BC, Canada
Email: privacy@mapleacademy.ca

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